Privacy Policy

Effective Date: 7 August 2026

Transparent Stories respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store, share and protect information when you visit transparentstories.com, contact us, submit an enquiry, become a client, or otherwise interact with our services.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Name
Email address
Phone number
Company or brand name
Job title
Website address
Social media handles
Project requirements
Marketing objectives
Messages and communications
Billing and business information

Please avoid submitting unnecessary sensitive personal information through our website.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically depending on the technologies used on the website.

IP address
Browser type
Device information
Operating system
Referring website
Pages viewed
Approximate location based on IP address
Date and time of visits
Website interaction data
Cookie or similar identifiers

3. Information We Process for Clients

As a marketing agency, Transparent Stories may access information through client accounts and systems while providing services.

This may include information available through:

Advertising platforms
Social media accounts
Website analytics
CRM systems
E-commerce websites
Amazon and Flipkart accounts
Blinkit and Zepto accounts
Google services
Meta services
Email marketing platforms

Where we process information on behalf of a client, we may act according to the client's instructions and the terms of the relevant service agreement.

4. How We Use Information

We may use personal information to:

Respond to enquiries
Communicate with clients and prospective clients
Prepare proposals and quotations
Provide marketing and creative services
Manage client relationships
Execute advertising campaigns
Manage projects
Provide customer support
Process invoices and payments
Maintain business records
Improve our website and services
Analyse website and campaign performance
Maintain security
Comply with legal obligations

5. Contact and Enquiry Forms

When you submit a form through our website, we may collect the information entered in that form so our team can respond to your enquiry.

Submitting an enquiry does not automatically create a client-agency relationship.

6. Marketing Communications

If you provide your contact details to us, we may communicate with you regarding your enquiry, our services, proposals, relevant agency updates or an existing business relationship.

You may request that we stop sending non-essential marketing communications at any time by contacting us.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, understand visitor behaviour, measure traffic, analyse performance and improve user experience.

You may restrict or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

8. Analytics and Advertising Services

Transparent Stories may use third-party tools and platforms in connection with its website and marketing activities.

These may include services provided by Google, Meta, LinkedIn, YouTube, hosting providers, analytics providers, CRM systems and other technology partners.

These providers may process information according to their own privacy policies and terms.

9. Sharing of Personal Information

Transparent Stories does not sell personal information to advertisers.

We may share information where reasonably necessary with:

Employees and authorised team members
Contractors and freelancers
Website and hosting providers
Cloud storage providers
Analytics providers
Advertising platforms
Marketplace platforms
Professional advisers
Payment or invoicing providers
Government authorities where legally required

10. International Processing

Some technology platforms and service providers we use may operate servers or teams outside India.

Personal information may therefore be processed or stored outside India where permitted by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, accounting, taxation, security or business record purposes.

When information is no longer reasonably required, we may delete or anonymise it where appropriate.

12. Data Security

We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse, alteration, disclosure or destruction.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Client Account Credentials

Where clients provide access to advertising accounts, websites, marketplace accounts, analytics platforms or social media accounts, we use such access only as reasonably required to perform the agreed services.

Where supported, clients should provide official partner, employee or user-level access rather than sharing personal passwords.

14. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

Request information about personal data processed about you
Request correction of inaccurate or incomplete information
Request deletion where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the handling of your information

To submit a privacy request, contact us at team@transparentstories.com.

15. Digital Personal Data Protection

Transparent Stories intends to handle digital personal data in accordance with applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023 and related rules as and when the relevant provisions become applicable.

16. Children's Privacy

Our website and agency services are primarily intended for businesses and professionals. We do not knowingly seek to collect personal data directly from children for the purpose of providing our agency services.

17. Third-Party Websites

Our website may contain links to client websites, social media platforms, marketplaces, videos or other external websites.

Transparent Stories does not control the privacy practices of these third parties. You should review their privacy policies before providing personal information.

18. Portfolio, Testimonials and Case Studies

With appropriate permission or where otherwise lawfully permitted, we may publish client names, logos, testimonials, campaign results, screenshots, creative work and case studies.

We will endeavour not to publish confidential personal or commercial information through our portfolio.