Terms & Conditions

These Terms & Conditions govern your access to and use of transparentstories.com and any services provided by Transparent Stories.

By accessing our website, submitting an enquiry, communicating with us, or engaging our services, you agree to these Terms.

1. About Transparent Stories

Transparent Stories is a marketing and creative agency providing services including social media management, performance marketing, SEO, influencer marketing, content creation, brand strategy, photography, video production, website development, marketplace management and related digital marketing services.

The exact scope, deliverables, timelines and commercial terms for each project will be specified in the relevant proposal, quotation, invoice or service agreement.

2. Website Use

You may use this website only for lawful purposes.

• Do not attempt to gain unauthorised access to our website or systems.
• Do not introduce viruses, malicious code or harmful material.
• Do not copy or commercially exploit website content without permission.
• Do not use the website in violation of applicable laws.

3. Enquiries and Proposals

Submitting an enquiry through our website, email, WhatsApp, telephone or another communication channel does not automatically create a client-agency relationship.

A project generally begins once the scope, commercial terms and payment requirements have been agreed.

4. Scope of Services

The services provided will depend on the agreed scope of work. Requests outside the agreed scope may require additional fees or timelines.

5. Client Responsibilities

Clients are responsible for providing accurate and timely information, approvals, brand assets, product details, login access and other material required to perform the services.

Transparent Stories will not be responsible for delays or errors caused by incomplete or inaccurate information provided by the client.

6. Approvals

Clients may be required to approve advertisements, creatives, website pages, social media content and other deliverables before publication.

Once approved, the client is responsible for verifying product information, pricing, offers, claims, spellings and other factual details.

7. Advertising and Performance Marketing

Advertising results depend on many external factors including competition, market conditions, platform algorithms, website performance, pricing, consumer behaviour and seasonality.

Advertising spend paid to platforms such as Meta, Google or Amazon is separate from Transparent Stories' professional fees unless otherwise agreed.

We do not guarantee specific sales, leads, revenue, rankings, followers, ROAS or other commercial results.

8. SEO

SEO performance depends on search engine algorithms, competition, website authority and other external factors.

Transparent Stories does not guarantee specific rankings, traffic levels or a particular timeframe for SEO results.

9. Third-Party Platforms

Our services may involve platforms such as Instagram, Facebook, LinkedIn, YouTube, Google, Amazon, Flipkart, Blinkit and Zepto.

We are not responsible for platform outages, policy changes, algorithm updates, account restrictions or technical issues caused by third-party platforms.

10. Fees and Payment

Fees, payment schedules and applicable taxes will be specified in the relevant proposal, quotation or invoice.

Work may be paused if payments become overdue.

11. Intellectual Property

Clients retain ownership of logos, trademarks, images and other materials supplied by them.

Transparent Stories retains ownership of its pre-existing processes, templates, strategies, systems and internal know-how.

Ownership or usage rights for final deliverables will be determined by the applicable agreement and may depend on full payment being received.

12. Portfolio Usage

Unless otherwise agreed, Transparent Stories may display publicly released client work in its portfolio, website, social media, case studies and presentations.

13. Confidentiality

Both parties should treat confidential and non-public business information with reasonable care.

14. No Guarantee of Business Results

Marketing involves testing and external factors. Transparent Stories does not guarantee revenue, profitability, sales, rankings or any other commercial outcome.

15. Limitation of Liability

To the maximum extent permitted by law, Transparent Stories will not be liable for indirect or consequential losses including loss of profits, business opportunities, data or reputation.

16. Termination

Transparent Stories may suspend or terminate services in cases including non-payment, material breach, illegal requests or repeated failure to provide required approvals.

17. Governing Law

These Terms are governed by the laws of India. Courts having competent jurisdiction in Mumbai, Maharashtra will have jurisdiction over disputes relating to these Terms.

18. Contact Us